Audited Quality System
HAMK Quality System
Häme University of Applied Sciences (HAMK) operations and operational management are based on the PDCA (Plan-Do-Check-Act) cycle model.
In general terms, HAMK’s quality system is a set of processes, procedures and systems, which supports quality management and provides guidance for HAMK personnel in the performance of their work, in accordance with mutually agreed strategies, goals and pledges.
HAMK maintains a quality system based on continuous improvement, which comprehends all operations and organisational levels, including students.
In order to ensure the highest level of quality and impact, a university of applied sciences must continuously develop and improve its operations. Häme University of Applied Sciences (HAMK) quality system supports the achievement of HAMK’s strategic goals and, in turn, its vision.
Together, HAMK’s quality system and Federation of Universities of Applied Sciences (FUAS) quality management comprise a developing entity. Prescribed FUAS policies and procedures are taken into account in HAMK operations.
Purpose of the quality system
HAMK wants to offer the most inspiring higher education and work-related research activities. In order to achieve this vision, HAMK will implement its jointly drafted strategy. The aim of the quality system is to support realisation of the strategy, by maintaining the continuous and goal-oriented development and renewal of operations. This will ensure success for HAMK and effectively fulfil the tasks and requirements set for it by society. In practice, the quality system unifies HAMK operations and ensures that they are influential, ethical and in line with the principles of sustainable development. Through its own quality system, HAMK abides by the joint quality management procedures agreed upon by FUAS member institutions, thus allowing it to function as a member of FUAS in designated areas.
Structure of the quality system
The HAMK quality system is an entity comprised of processes, procedures and systems that support quality management. It provides guidance for HAMK personnel to perform their work in accordance with accepted strategies, goals and promises. The HAMK quality system is described as an entity (fig. 1), which includes an overview of quality management and a set of quality management tools, including detailed guidelines concerning processes. It is based on continuous improvement, which encompasses all operations and organisational levels, including students. The electronic documentation of the quality system in its entirety can be found by personnel in HAMK Intranet.
Delegation of responsibilities
Quality measures are taken at every level and in every operational area of HAMK. Each and every person at HAMK is responsible for the quality of their own work and have the opportunity to participate in development of the quality system.
The Rector bears overall responsibility for the HAMK quality system. The Vice Rector oversees the development of quality management, as specified in the strategy. Each school (incl. the Shared Services unit) is responsible for implementation of the quality system in their respective operations. The director or head of each school bears primary responsibility for quality management within it. Quality management support and contact persons are appointed for each school. They participate in the Quality and risk management steering group.