Quality management through the cycle of continuous development

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Quality management through the cycle of continuous development

Quality management through the cycle of continuous development

HAMK quality management is carried out in accordance with the “continuous development cycle” model (PDCA model).

All operations, from strategy work involving all of HAMK to individual work assignments, include phases in which the operations are planned, implemented, evaluated and developed. In simple terms, the PDCA cycle is a philosophy that guides daily work.

A key feature of the PDCA cycle is continuous, gradual development: an effort is made to achieve the best possible results or solutions for each situation in the daily performance of work. These results or solutions are systematically developed as operations progress. The PDCA cycle can therefore be seen as an operating model, which leads to continuous renewal, growth and development and is used to implement an approach that seizes opportunities, evaluates operations, solves problems and corrects errors immediately, in line with the HAMK strategy.

HAMK has a number of established quality management procedures, which are used in the practical implementation of a basic PDCA cycle model. All operations are founded on the external points of departure and goals set by society and customers/beneficiaries as well as by information on HAMK’s own operations that serve to guide development. Figure 2. illustrates the HAMK quality management PDCA cycle. Joint key procedures and the resulting documentation are mentioned for each phase.

Figure 1: Key quality management procedures and documents.


Operational planning is based on the strategy and analysed feedback data as well as current status and anticipation information concerning the operational environment. Both existing information relying on research and experience as well as the information base available in the operational environment is used for planning.   ​


Quality management is ensured by following established, jointly used operating methods: by observing valid Guidelines and agreed management practices as well as by documenting meetings and other activities. Implementation is thus based on goals, planning and the Guidelines. Information and management systems support systematic work of a high quality.​


Evaluation information is collected systematically and over the long term. Key evaluation data comes from student and customer feedback systems, stakeholder surveys, steering and expert groups and advisory boards. Quality, impact and productivity are monitored in real time, so that any opportunities or problems can be addressed immediately.

Act ​

HAMK operations are developed by analysing evaluation data and, on this basis, refining ideas and solutions for correcting and improving operations. The objective of these activities is to develop the operations in order to improve impact and effectiveness.​