Quality at HAMK
Häme University of Applied Sciences (HAMK) operations and operational management are based on the PDCA (Plan-Do-Check-Act) cycle model.
In general terms, HAMK’s quality system is a set of processes, procedures and systems, which supports quality management and provides guidance for HAMK personnel in the performance of their work, in accordance with mutually agreed strategies, goals and pledges.
HAMK’s education was evaluated to be at the level “excellent” in an independent audit. The operations and quality system of Häme University of Applied Sciences (HAMK) were audited during spring 2022.
HAMK performed very well in the audit: The areas of education and quality management were both evaluated to be at the level “excellent”. Research, development and innovation activities (RDI) and societal engagement were evaluated as “good”.
HAMK maintains a quality system based on continuous improvement, which comprehends all operations and organisational levels, including students.
In order to ensure the highest level of quality and impact, a university of applied sciences must continuously develop and improve its operations. Häme University of Applied Sciences (HAMK) quality system supports the achievement of HAMK’s strategic goals and, in turn, its vision.
Purpose of the quality system
HAMK wants to offer the most inspiring higher education and work-related research activities. In order to achieve this vision, HAMK will implement its jointly drafted strategy.
The aim of the quality system is to support realisation of the strategy, by maintaining the continuous and goal-oriented development and renewal of operations. This will ensure success for HAMK and effectively fulfil the tasks and requirements set for it by society. In practice, the quality system unifies HAMK operations and ensures that they are influential, ethical and in line with the principles of sustainable development.
Structure of the quality system
The HAMK quality system is an entity comprised of processes, procedures and systems that support quality management. It provides guidance for HAMK personnel to perform their work in accordance with accepted strategies, goals and promises. It is based on continuous improvement, which encompasses all operations and organisational levels, including students.
The electronic documentation of the quality system in its entirety can be found by personnel in HAMK Intranet.
Delegation of responsibilities
Quality measures are taken at every level and in every operational area of HAMK. Each and every person at HAMK is responsible for the quality of their own work and have the opportunity to participate in development of the quality system.
The President bears overall responsibility for the HAMK quality system. The President and the quality manager oversee the development of quality management, as specified in the strategy. Each school and unit (incl. the Shared Services unit) is responsible for implementation of the quality system in their respective operations. The directors or heads of schools or units bears primary responsibility for quality management within it. Quality management support and contact persons are appointed for each school and unit. They participate in the team of quality contact persons.
HAMK’s strategy extends to the year 2030. It guides the entire organisation and defines the key objectives that we are determined to achieve.
We collect feedback from students about modules, theses, learning experiences and the students’ wellbeing in order to improve the overall student experience.
Our operating model for competence management and development introduces a more comprehensive overview of the organisation’s future and the competence needed in the coming years.