Skip to content
  1. Home
  2. Student Pages
  3. IT Services for Students
  4. Activate HAMK user ID and MFA
Opiskelija kulkee aulassa kantaen mukanaan kannettavaa tietokonetta.
  1. Home
  2. Student Pages
  3. IT Services for Students
  4. Activate HAMK user ID and MFA

Activate your HAMK user ID and MFA

On this page

Your First Sign-In to HAMK Services

You can activate your school account after receiving a confirmation email.

User Account Activation and
Multi-Factor Authentication (MFA)

Getting Ready

To set up Multi-Factor Authentication (MFA), you will need:

  • A computer with the HAMK sign-in page open
  • A smartphone

If you only have access to a phone, follow the alternative instructions displayed on the screen.

Registering Your Authentication Device
  1. Activate your user account at id.hamk.fi.
  2. Sign in to a HAMK service for the first time, such as Learn-Moodle or Microsoft 365.
  3. When prompted to set up a sign-in method, select Microsoft Authenticator.
  4. Install the Microsoft Authenticator app on your phone.
  5. Add Work or school account.
  6. Scan the QR code displayed on your computer screen, or follow the alternative setup instructions shown on the screen.
  7. Complete the sign-in verification.

Once setup is complete, you can sign in to HAMK services using Microsoft Authenticator.

Important! SMS and phone call authentication will no longer be available after December 2026.

What’s changing?

Microsoft has announced that SMS and phone call verification methods will be retired. To continue accessing HAMK services, you must use Microsoft Authenticator for Multi-Factor Authentication (MFA).

If you currently use SMS or phone call verification

  • You can review your current sign-in methods at aka.ms/mysecurityinfo.
  • On the same page, select Add sign-in method to add a new authentication method.
  • Choose Microsoft Authenticator from the list and follow the on-screen instructions.

Common Issues

Add your new phone first by following these steps:

  1. Sign in at aka.ms/mysecurityinfo.
  2. Add a new Microsoft Authenticator device.
  3. Verify that the new device works correctly.
  4. Remove the old device from the same page.

If you no longer have access to your old phone, see the next section.

If necessary, you can reset your MFA settings if Microsoft Authenticator is not working.

  1. Go to id.hamk.fi and sign in using strong authentication.
  2. Reset your MFA settings.
  3. After the reset, sign in again to a HAMK service, such as Learn-Moodle or Microsoft 365 (m365.cloud.microsoft.com). The registration process will start from the beginning.
  4. Set up Microsoft Authenticator again.


➡ If you need assistance, please contact HAMK Helpdesk.

You can reset your password at id.hamk.fi. To reset a forgotten password, you will need to verify your identity using online banking credentials (strong authentication).

➡ If you need assistance, please contact HAMK Helpdesk.

More Information About Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) adds an extra layer of security when you sign in. In addition to your password, you must verify your identity using a second authentication method.

At HAMK, sign-ins are verified using the Microsoft Authenticator app. MFA makes your account more secure and helps protect it from unauthorised access.

Microsoft Authenticator is a free mobile app used for multi-factor authentication (MFA). When you sign in to HAMK services such as Pakki, email, or Learn-Moodle, you confirm your sign-in in the app in addition to entering your password.

You may be asked to verify your identity again if your network connection changes or if the MFA system determines that additional verification is required.

You should install Microsoft Authenticator as soon as you start your studies at HAMK and have activated your HAMK account.

When you sign in to a HAMK service for the first time, such as Pakki, email, or Learn-Moodle, you will be prompted to set up Microsoft Authenticator. The setup process only takes a few minutes and helps keep your account secure.

Use of HAMK user ID

  • A student’s username is usually in the format amk123456 or firstname12345. This format is used, for example, to log in to the EXAM examination system.
  • The combination of the username and organisation, such as username@student.hamk.fi, is used for logging into, among others, Learn-Moodle, M365 services, Pakki, and the Eduroam network.
  • The email address is in the format firstname.lastname@student.hamk.fi.

You use your username to log into all HAMK services.

IT Services

Find more information and help in Helpdesk