Safety

General Emergency Number 112

Call national emergency number 112 in emergencies when someone’s life, health, property or the environment is threatened or in danger.

Report an emergency:

· Dial 112. if you have a 112 App in your phone, use it.

· Describe the emergency, what has happened and where.

· Follow the instructions you are given.

· Do not hang up until told to do so.

· Redial 112 if the situation changes significantly.

Guiding Emergency Services to the Correct Location

Follow these instructions when an ambulance, fire and rescue service, or police unit is responding to the campus.

1. CALL 112

Provide the exact address and incident location. Answer all questions from the emergency response centre, follow the instructions given, and do not end the call until you are told to do so.

2. PROVIDE THE EXACT ACCESS ROUTE

If the building or location is difficult to find, for example if the building has multiple entrances or the location is behind the building, explain exactly where the emergency responders should go and which route they should use.

3. SEND GUIDES TO MEET THE RESPONDERS

The guide should go to a safe location that responding units can easily find, such as a gate, junction, or the main entrance.

If necessary, use a chain of guides. This means positioning several people along the route, for example:

Campus entrance → Building entrance → Correct floor → Incident location

Agree on meeting points and responsibilities within your teams in advance.

4. BE VISIBLE AS A GUIDE

Clearly attract the attention of the arriving emergency unit by signalling. If necessary, use a high-visibility vest, reflector, hand signals, a flashlight, or your phone’s light.

5. KEEP THE ROUTE CLEAR

Open any required gates and doors. Ensure that access roads, emergency routes, and entrances are free of obstacles.

6. GUIDE RESPONDERS TO THE INCIDENT LOCATION

Lead the emergency responders all the way to the correct location. Do not put yourself at risk. Always follow the instructions of the emergency response centre and the authorities.

Did you notice something? Report a Safety Issue!

Immediately report a safety issue when, for example

if you notice a safety deficiency in a study or work situation
if you experience a near-miss or threatening situation
if you experience harassment or inappropriate behaviour

Report Safety issue here
(www.hamk.fi/report)

The form is secured and also allows anonymous reporting.

Notifications and suggestions are received by a HAMK safety expert, who handles them confidentially together with the relevant actors, such as campus safety teams, property services or student wellbeing services, as soon as possible.

Any matters related to property or maintenance must be reported to KipiNet Service (link).

Suspicious Calls Claiming to Be from the Police, Migri or Another Authority

HAMK has received reports of scam calls targeting international students. The callers may claim to represent the police, Migri, or another Finnish authority and ask for personal or banking information. Please read the instructions below to learn how to identify scam calls and what to do if you receive one.

If someone calls claiming to be from the Police, Migri, or another authority and asks for personal information, banking details, passwords, verification codes, or money, do not provide any information. End the call and verify the matter yourself using the organisation’s official contact details. The call is likely a scam.

What to do if you receive a suspicious call

Do not provide:

Bank account numbers
Online banking credentials
Payment card details
Verification or authentication codes
Personal identity code (Finnish personal identity number) or passport details unless you have independently verified the caller’s identity

Finnish authorities do not ask for online banking credentials, payment card details, or authentication codes over the phone.

2. Be cautious if the caller creates urgency or tries to scare you

Scammers often try to pressure victims by claiming that:

There is a problem with their residence permit
They are under investigation
Their bank account must be closed immediately
Their money must be transferred to a “safe account”

If the caller pressures you to act immediately, the call is very likely a scam.

3. Do not trust the phone number alone

Scammers can make a call appear to come from a Finnish number or even a legitimate organisation. The number displayed on your phone does not prove that the caller is genuine.

4. End the call and verify the information independently

If you are unsure whether the call is genuine:

End the call
Find the organisation’s official phone number on its website
Call the organisation yourself

Do not call back a number provided by the caller.

5. Do not install software or open links

Never install applications, grant remote access to your device, or open links sent by an unknown caller.

6. Report the incident to HAMK

If you receive a suspicious call:

Inform a member of HAMK staff
Submit a safety report through HAMK’s reporting channel at www.hamk.fi/safety or Tuudo’s Safety menu.

7. If you have already shared information

Act immediately:

Contact your bank without delay
Ask the bank to block any affected credentials, cards, or accounts if necessary
Report the incident to the police
Inform HAMK about the incident

Remember: When in doubt, do not share information. End the call, verify the caller through official channels, and report the incident.

Safer Space Principles

At HAMK, we are committed to following the principles of a safer space in all our activities. These principles are designed to help ensure that every event is a positive and rewarding experience for all participants.

We acknowledge that a space or event cannot always be entirely safe for everyone, and we encourage all members of our community and guests to actively contribute to an atmosphere that promotes safety and well-being. Let’s take care of one another.

Our core principles include:

We respect each individual’s personal physical and psychological boundaries and do not cross them without consent.
We avoid assumptions and generalisations, and we honour each person’s individuality and identity.
We engage in constructive dialogue and ensure everyone has the opportunity to participate. We respect each other’s opinions, experiences, and perspectives. We remain open to new ideas and ask questions with a willingness to learn.
We listen to feedback and adjust our behaviour if someone expresses discomfort caused by our actions.
We take responsibility for our own actions and apologise if we unintentionally or intentionally cause harm.
We always address any observed or experienced harassment, inappropriate behaviour, or threats to safety immediately and offer support in resolving the situation.

If you experience or witness harassment or other inappropriate behaviour during an event that continues despite expressing discomfort, you can contact one of the following:

For students:

Your degree programme manager
HAMKO’s harassment contact persons
Student wellbeing services (study psychologist or student welfare officer)
HAMK Safety Officer

For staff:

Your line manager
Occupational safety representatives
HAMK Safety Officer

You may also report your experiences or observations confidentially via the Safety Report (link).

HAMK University rules

The HAMK University Rules guide behaviour, use of facilities, and safety practices across both campus and digital environments.

Get to know the University Rules

Emergency and safety plans for campuses

The campus emergency and safety plans provide instructions for various emergency and exceptional situations. Familiarize yourself carefully and regularly with your campus’s emergency plan.

Safety instructions

Accessible Safety

If you have a disability, mobility limitation, or any situation where you might need extra support during an emergency evacuation, you have the right to request a Personal Emergency Evacuation Plan (PEEP).

A PEEP is a personalized plan that ensures you can evacuate safely in an emergency. The plan is created together with the campus safety specialist and, if needed, your study program staff. It takes into account your individual needs—such as help with moving, seeing, hearing, or any other support you may require.

If you think you might benefit from a PEEP:
1. Contact HAMK Safety Officer
– Tell them that you need a Personal Emergency Evacuation Plan (PEEP).
2. Describe your needs
– For example, if you need assistance with mobility, vision, hearing, or any other support in an emergency.
3. Participate in creating the plan
– The plan will be made together with the safety specialist and staff from your degree program.
4. Make sure your plan is up to date
– Inform the safety specialist if your situation changes (e.g., temporary injury, change of facilities).

Emergency number 112

If you become aware of an incident that threatens life, health, property or the environment, call the public emergency number 112.

Call the emergency number in urgent emergencies when emergency services such as the emergency services, rescue services, police, paramedics or social services are needed. The emergency number is answered by “Hätäkeskus – Nödcentralen”.

During an emergency call, it is important to listen and answer the dispatcher’s questions as carefully as possible.

When should I call emergency number 112?

when you face an emergency or need urgent assistance from the authorities
when you know or have reason to believe that your life, health, property or the environment is threatened or endangered

Don’t call emergency number

for the sole purposes of making enquiries or surveys
in emergency situations where no one is at risk: power cuts
in non-urgent situations

If you are in doubt about the urgency of the situation, call 112. Call yourself if you can. A call from an intermediary can, in the worst case, delay help arriving.

After alerting assistance, report your sighting to a member of HAMK or HAMI staff or your supervisor.

After alerting assistance, report your sighting to a member of HAMK or HAMI staff or your supervisor.

Fire

Save

Save yourself and others in danger. Warn others.
Be careful not to breathe smoke.
Direct those in the building to the nearest exit.
Do not use the lift.
Move to the assembly area and wait for further instructions.
In the event of a fire or gas hazard, close doors and windows behind you.

Notify

Take the nearest fire extinguisher and start the extinguishing work immediately, but do not risk your own life.
Do not use water on live electrical objects or liquid fires.
Start in front of the flames, work your way back. Apply the agent from the bottom up, in a back and forth motion to the root of the flames.
When the flames disappear, stop extinguishing.

Put the fire out

Limit the spread of fire by closing doors and windows
Remove nearby flammable objects and flammable substances.

Prevent

Limit the spread of fire by closing doors and windows
Remove nearby flammable objects and flammable substances.

Guide

Guide the fire fighters to the scene of the fire.

Leave the building

Report the threat immediately, either to a member of staff or your supervisor, or directly to 112 if necessary.
Follow exit or shelter-in-place instructions.
When moving around in different parts of the building, already look where your nearest exit route is and where you can find an emergency exit.
When you leave, take the necessary clothing with you.

If it is not possible to leave the building:

Call the emergency number and tell them who you are, where you are and what has happened.
Get to a sheltered area.
Close the doors and windows.
Block the door frames, e.g. with clothes, to prevent smoke from getting in.

Bullying and harrasment

At HAMK, there is zero tolerance for all harassment, bullying, and other inappropriate behavior.

In cases of bullying or harassment, students should contact their head of degree programme, HAMKO anti-harassment contact persons, or wellfare officer Leena-Maija Storbjörk.

Don’t face it alone—reach out with confidence!

Contact us

Each of our campuses has its own security team. HAMK’s security work is planned and developed by the Group Security and Preparedness Group, which consists of the chairs of the campus security groups.